Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at hugs@beerhug.co.nz

General

No, definitely not!

You can opt in and opt out of deliveries whenever you want.

When you subscribe, you will be sent an email that asks you to create an account. With this account you can manage all your personal details including opting out of or back into our delivery service.

We make it super simple to make changes to your account. These changes might include change of delivery address, payment method or opting into and out of subscriptions.

To make changes to your account login here: https://subscriptions.beerhug.co.nz/account/login

An email prompt asking you to create an account would have been sent when you signed up. If you haven't done that you can set up your account here: https://beerhug.co.nz/tools/recurring/get-subscription-access

Absolutely!

You can do this one of two ways…

1) Pay Monthly

Our regular subscription is a monthly payment with the cut off on the 16th of the month. You can continue to pay for the subscription on a month to month basis yourself or you can transfer payment to the recipient whenever you like.

When you sign up, you will get an email that asks you to start an account. With this account you can manage all the subscription options including credit card details.

2) Prepaid Gift Subscriptions

If you would prefer to pre-pay for the gift, we have two, three and six month gift subscriptions available here: https://beerhug.co.nz/collections/gift-subscriptions

When all the deliveries are completed the recipient can take over the original account you set up or start their own new one if they wish to continue as a Beer Hug Subscriber.

One of the great things about the Brewery Tour is the discovery of new styles and flavours.

Due to the monthly orders being quite large, it is just not feasible for our brewery partners to customise each box.

We now offer three different boxes in styles you will love: Hazy’s, IPA/APA/Pale Ale and New Releases so you can choose the style you love from this selection and know you will enjoy every drop!

Jump onto your account here https://beerhug.co.nz/account/login

If you’re being told you don’t have an account or are having trouble logging in, jump on this link here: https://beerhug.co.nz/tools/recurring/get-subscription-access

Returns

Just drop us an e-mail at hugs@beerhug.co.nz.

If you can take a photo and attach it to the e-mail that would be really helpful.

We will sort out getting you replacement beers from the brewery asap at no extra cost to you!

Shipping

Brewery Subscription

Your Beer Hug Brewery Tour box is a monthly subscription.

Subscription payments are processed on the 15th of the month and then shipped on the 16th.

For new subscribers your first Brewery Tour box may be timed a little different:

If you purchase a new subscription on or after the 17th of the month we will get your beer to you as soon as it’s ready. This is usually the first week of the following month but it can vary depending on what brews are in the box and when they are ready to go (sometimes the beer is brewed especially for us!).

Occasionally your order will not ship until the 17th of the next month ie: you will wait one full month from payment until your first delivery.

If you join before the 15th of the month your beer will be shipped on the 17th of the month.

The Beer Hug Brewery Tour Subscription is all about getting a regular, super interesting box of beers that is fresher than you will find anywhere else!

Top Ups & one-offs

Every week Beer Hug offers a Top Up box from an exciting brewery around Aotearoa.

We work super hard to introduce you to interesting new breweries and brews that will fill your fridge in between the Brewery Tour stops.

An e-mail will be sent most weeks and you can reply “YES” if you want the beer. Easy as that!

Your order will be processed within two days of you responding to the email. Payment goes through overnight and your order is sent to the brewery the following day to be packed and shipped.

From the day the courier picks your order up deliveries typically take 2 or 3 days to arrive......unless you live in the sticks!

Depending on which island the brewery is located (eg: North or South Island) and where you live (eg: North or South Island) will depend how many days your order takes to get to you.

Rural deliveries can also take a little longer. If you are wondering where your beer is just drop us an e-mail at hugs@beerhug.co.nz and we can chase that up for you.